How has your employee engagement been impacted by the recent changes in the marketing department in the last 90 days?
The answer to a simple question like this should be a quick, off-the-shelf data point that is tracked and measured, as influences and trends in employee experience and retention can have big impacts on the success of your organization.
Engaged employees invest themselves in the broader success of the company, rather than only being present for the paycheck and benefits. They are also more likely to see their role as an important part of the company’s mission, and will often support the company in a manner of different ways outside of their everyday responsibilities.
Unfortunately, research shows that only 32% of U.S. employees are engaged at work. This would suggest that we are missing out on 68% of the potential output of our people. This is supported by the research in finding strong correlation between actively engaged teams, and increases in customer ratings, profitability, and productivity.
This is an important factor that Human Resources leaders should focus on constantly improving. Measuring employee engagement and the employee experience involves emotions and feelings, which are difficult to measure objectively. You need data to accurately measure and improve engagement levels.
Here are four key performance indicators (“KPIs”) that Human Resources teams can use to get the right feedback on employee engagement.