SAPLING IMPLEMENTATION OVERVIEW
VERSION 1.7 December 27, 2018
Effective software implementation is an important component in ensuring your team is supported to deliver a great employee experience at your organization.
Failed technology roll outs could have lasting impacts on your team's ability to deliver value in other areas, and most partners choose the full service Sapling team to help configure your account and share best practices for your success.
What Implementation Plans are available?
Sapling offers three (3) implementation plans to cater to your team's needs.
The availability of these implementation plans depends on the size of your organization.
|Organization Size||Onboarding||Core HR||Enterprise|
|50 - 100||Self-Service available||Standard and Advanced Only||Not available|
|100 - 250||Self-Service available||Standard and Advanced Only||Standard and Advanced Only|
|250+||Standard and Advanced Only||Advanced Only||Advanced Only|
1. Self-Service Implementation
Self-Service Implementation is accessible free-of-charge exclusively for companies below 100 employees who want to use Sapling's education and training assets to support their implementation.
The Self-Service Implementation plan provides your team access to Sapling's Knowledge Base and Training Videos, as well as access to Email Support and In-Product Chat during the hours of 8am - 6pm Pacific Standard Time, Monday-Friday.
This plan does not provide access to a dedicated Customer Success Manager.
2. Standard Implementation
Standard Implementation provides access to a dedicated Customer Success Manager over four (4) weeks and includes four (4) implementation video conference calls covering:
The Standard Implementation plan is based on work with one point of contact (Program Lead) with the customer for all data, and all data must be imported into Sapling within the four week period.
Standard data migration is covered with one CSV upload using Sapling's provided template included, additional costs may apply for additional upload request. Field histories for tabular field data is included (i.e. role and compensation history).
This plan does not include custom feature programming, or any development work with Sapling’s or other third-party APIs (such as custom fields, wording changes, or specific requirements not identified in the Order Form).
The Standard Implementation plan does not include uploading of files or photos, manual data entry from paper files or PDF documents, transferring existing onboarding or offboarding checklists or setting up documents for e-signaturing.
Any requested implementation services outside of this scope or timeframe are subject to additional implementation fees. Additional implementation services at US$125 per hour, and will be listed in an separate Order Form (subject to a US$500 minimum).
3. Advanced Implementation Plan
Advanced Implementation provides a more robust implementation partnership for Customers requiring customization services and a deeper level of partnership with Sapling's Customer Success and Solutions Consulting team.
The Advanced Implementation plan requires planning and scoping of custom services during the initial Order Form signing, and will be outlined and costed explicitly in the Order Form.
The Advanced Implementation plan offers assistance in areas such as:
Work completed outside the planned services is subject to additional implementation fees. Extra time, if needed, is billed by the hour at US$125 per hour (subject to a US$500 minimum).