Implementation, support and best practices

Every Sapling customer has access to our Customer Success team who have helped hundreds of organizations create thriving people operations programs with automation and consistency.

An experience with Sapling platform starts with a seamless implementation process, matched with continued support and best practices throughout your customer journey.

96%
Overall customer satisfaction rating on G2
Meets Requirements
96%
Ease of Admin
95%
Ease of Use
95%
Quality of Support
94%
Ease of Setup
95%
Ease of Doing Business With
95%
"
Our Customer Success team is committed to making sure that you achieve your goals with Sapling.

We can't wait to help your team build a great people operations program, that supports an amazing culture and the best performing teams.
"
Stephanie Thomas, Director of Customer Success
What are they saying?

From Our Customers

Sapling helps companies build and implement the practices and processes that support the most productive teams - sharing our experience and best practices from working with thousands of people leaders like you.

Learn More
"
Sapling has a unique Customer Success model - their team has designed Onboarding Programs for large companies, so we felt we were in very safe hands
"
Tracey Abut, People Operations Business Partner
"
Delivering a consistent employee experience in Sapling was super easy, user-friendly, and didn’t take too much time to build out workflows. It helps my team make a stellar first impression
"
Elizabeth Mann, Talent Acquisition Operations Lead
WHAT WE BELIEVE

Your success is our shared responsibility

We know that Sapling’s long term success will be built by the success of our customers. We know that Sapling is a platform to help achieve your company objectives.

IMPLEMENTATION

A schedule aligned to your launch goals

Kick-off call to determine your team’s goals and objectives

Live or virtual meetings focused on adoption strategies and best practices

Templates and resources for communications and change management

Best practices

Sharing our knowledge and supporting your long term succcess

Regular product updates and webinar trainings

Revisit objectives and feature adoption recommendations

Constant improvement and iteration upon existing people operations programs

ONGOING SUpport

With immediate help when you need it

In-app chat, live and email support

Growing knowledge base with resources and best practices

Exclusive virtual events for product updates

Onboarding

Interested in Getting a Sapling Product Tour?

One of our Solution Consultants is available to walk you through our product at a time that works for you.

Request A Demo