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 Customer Story
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IQPC: Leveraging Sapling's HRIS to unlock the potential of people through data and best-practice employee experiences

The Challenge 

IQPC lacked an intuitive cloud-based hub where all their employee data could be stored and managed, and were still onboarding new hires via spreadsheets. Without a formal onboarding process, the IQPC team identified a higher than desired turnover rate, which after heavy investment in sourcing great talent, was something they wanted to address.
 
Furthermore as the IQPC HR team continued to scale globally, they required a suite of solutions that could grow with them, meeting the needs of their complex business and international workforce. This scalability would ensure they had autonomy in managing their people cohesively, across all offices and locations.
 
The IQPC leadership team knew they needed to find a system that would both reduce management workloads and offer a centralized platform that still allowed freedom within their framework. Plus the ability to offer a world-class new hire onboarding experience was a distinct bonus!

The Solution

Leveraging their current partnership with Workable’s applicant tracking system (ATS) the new Sapling integration allowed IQPC’s candidate and recruiting data to flow automatically into their onboarding and HRIS solution, thereby eliminating manual data entry. 

The IQPC Talent team had two main priorities: set new hires up for success during pre-boarding to day-90, and secondly, develop an employee database that helped manage talent better. The solution was Sapling.

The Results

IQPC onboarded 475 new hires within their first year of using Sapling.  Each new hire had an average of 14 tasks to complete across various stakeholders at the company. By utilizing Sapling’s onboarding workflows IQPC was able to save ~1000 of hours of people ops time during the onboarding process.

Before

IQPC has over 1000 employees dispersed through eight countries, and fourteen different business divisions. With a business of this size, Esther Smith, Global Head of People at IQPC, recognized the need for visibility and transparent processes in order to better support their talent.

Before Sapling, IQPC had no standardized onboarding process. The quality and depth of the experience varied from office-to-office, and in some cases, even manager to manager. Esther wanted to move away from spreadsheets, but was mindful of not over-complicating processes. When she saw Sapling she thought “the interface was clean, modern and aligned to the look and feel of the social media platforms that our employees are already comfortable with.”

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What is IQPC?
IQPC delivers the World’s Leading Events to the World’s Business Leaders.

Where do they work?
8 locations across the globe

Where can I learn more?
https://www.iqpc.com

Solution

IQPC deployed Sapling’s onboarding and offboarding module to help set new hires up for success. Esther found the system “simple to use, yet comprehensive in its functionality.” And through Sapling’s solution, IQPC was able to solve their two main goals: improve new hire’s integration into the business and develop an employee database to help better manage talent. With the help of Sapling’s Customer Success team, IQPC had a seamless implementation process that involved onboarding each office separately.

Now they are confident that every employee has the same start and introduction to IQPC. And with the correct access and information available prior to each new hire’s first day, employees can settle into their roles quickly and inclusively. In terms of managing Sapling, Esther said, “It’s easy to customize and can be managed 99% by the HR team without the need for external or IT intervention”

Looking forward, IQPC plans to expand their data capture, add more automated training programs and develop workflows that support ongoing transitions through the employee lifecycle. “Putting employee experience first and setting our team up for success right from day one is a business imperative,” says Esther Smith “and our Sapling partnership is proving to be key in achieving this”.

We are right at the beginning of our HR automation journey and while it’s important to take things one step at a time, the ability to find a partner that would grow alongside our capability was really exciting.”

Esther Smith

Global Head of People

After

Being able to move off of spreadsheets and onto an automated onboarding and HRIS system that connected all the moving parts together has been instrumental in enabling IQPC to maintain visibility and control over their HR systems and data. IQPC continues to grow and lean on Sapling to help further automate their HR processes, and Esther and her team are confident that Sapling is the right product to have by their side for this. “We are right at the beginning of our HR automation journey and while it’s important to take things one step at a time, the ability to find a partner that would grow alongside our capability was really exciting."

Sapling’s onboarding solution was able to help IQPC score 80%+ employee satisfaction ratings at the 30-day mark, a significant increase to previous results. And Sapling continues to support not just onboarding, but other key HR processes as well. Historically, performance review completion rates were inconsistent, but a pilot project in their New York Business showed that by leveraging Sapling workflows, IQPC was able to improve completion rates by 50%+. Esther attributes much of this success to the transparency Sapling provides, enabling the HR Team to easily run reports, track progress and remove bottlenecks as they occur.

IQPC believes that their HR automation progress will continue to steadily improve in 2019, not least of all because “Sapling is both scalable and manageable, allowing us to grow at a pace and budget that meets our needs.”

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